Terms and Conditions

1. Operator information

The www.delaideelasucces.ro Platform is operated by PRT CONCEPT S.R.L., a Romanian legal entity, with registered office: Argeş County, Stăneşti Village, Corbi Commune, No. 43, Romania, Tax ID RO54299506, registered with the Trade Register under J2026018622003, hereinafter referred to as the "Operator" or "we".

Contact: contact@delaideelasucces.ro

2. Definitions

For the purposes of these Terms and Conditions:

"Platform" = the website www.delaideelasucces.ro and all its sub-pages;
"User" = any natural or legal person who accesses the Platform;
"Buyer" = the User who purchases one or more Tickets;
"Ticket" = the document (physical or electronic) attesting the right to attend an Event;
"Event" = the conference, workshop or any other event organized under the "De La Idee La Succes" brand;
"Order" = the firm request to purchase one or more Tickets;
"Contract" = the sale-purchase agreement concluded by accepting the Order.

3. Acceptance of the terms

Accessing and using the Platform implies express and unconditional acceptance of these Terms and Conditions, as well as of the Privacy Policy and the GDPR Policy. If you do not agree, please do not use the Platform.

The Operator reserves the right to amend these Terms and Conditions at any time. Changes take effect on the date they are published on the Platform. Continued use of the Platform after the changes are published constitutes acceptance thereof.

4. Registration and user account

Purchasing Tickets may require creating an account on the Platform. The User warrants that the data provided at registration is accurate, complete and up to date.

The User is responsible for keeping the login credentials confidential and for all activities carried out in their account. Any unauthorized use must be notified immediately to the contact email address.

5. Purchasing Tickets

5.1. The order process

Select the Ticket type and the desired quantity;
Complete the billing details (mandatory: name/company name, address, email, phone, etc.);
Choose the payment method (bank card via NETOPIA Payments);
Confirm the Order and complete the payment;
Receive the Order confirmation and the Ticket at the email address provided.

5.2. The binding nature of the Order

By completing the Order and making the payment, the Buyer declares that they have read and accepted these Terms and Conditions, the Privacy Policy and the GDPR Policy, and that they understand they are contractually bound to the Operator.

5.3. Order confirmation

The Order is deemed accepted by the Operator at the moment the confirmation is sent by email. The Operator may refuse an Order for justified technical or commercial reasons, fully refunding the amount paid.

6. Prices, taxes and invoicing

The prices displayed on the Platform are expressed in Euro (EUR) or Lei (RON) and include or exclude VAT as indicated. Currency conversion is performed at the BNR (Romanian National Bank) exchange rate on the day of the transaction.

The tax invoice is issued within 5 business days of the payment date and is sent by email. The Buyer is responsible for providing correct billing details.

7. Payment via NETOPIA Payments

Online payments are processed through NETOPIA Payments S.A., a payment processor authorized by the National Bank of Romania. The Operator does not store bank card data. Transactions are protected by SSL encryption and comply with the PCI-DSS standard.

By using the payment service, the Buyer also accepts the NETOPIA Payments Terms and Conditions, available at www.netopia-payments.com.

If the transaction is refused by the bank or processor, the Order is not processed. The Operator is not liable for bank refusals or blocks caused by the card issuer.

8. Right of withdrawal (distance contracts)

Under GEO No. 34/2014 on consumer rights in contracts concluded with professionals, the Buyer who is a natural person benefits from a right of withdrawal within 14 calendar days of the purchase date, with the exceptions provided by law.

Important exception: by purchasing a Ticket for an Event on a specific calendar date, the Buyer expressly waives the 14-day right of withdrawal, in accordance with Art. 16(l) of GEO 34/2014, which excludes from withdrawal contracts for leisure services where the contract provides for a specific date or period of performance.

By checking the confirmation box at check-out, the Buyer confirms that they are aware of this exception and expressly consents to waiving the right of withdrawal.

9. No-refund policy and Ticket transfer

General policy: Purchased Tickets are non-refundable. No monetary refunds are granted for any cancellation request initiated by the Buyer, regardless of the time before the Event date. Transferring the Ticket to another person is permitted with written notice at least 48 hours before the Event.

9.1. Ticket transfer — the only available alternative

As the only alternative to being unable to attend, the Buyer may transfer the Ticket to another person they designate, subject to the procedure below. The transfer is free of charge and may be carried out once per Ticket.

9.2. Transfer procedure

Send the transfer request to contact@delaideelasucces.ro with the subject: "Ticket transfer request — [Order Number]";
State in the request: the first and last name of the new beneficiary, their email address, phone number or any other data needed for contact;
The Operator will process the request within a maximum of 2 business days, will cancel the original Ticket and will issue a new Ticket with the new beneficiary's details;
The transfer request may be sent at any time, but no later than 48 hours before the date and time of the Event.

9.3. Failure to attend the Event

Failure to attend the Event, without a prior transfer request submitted within the stated deadline, does not entitle the Buyer to a refund or to a subsequent transfer of the Ticket.

10. Cancellation or modification of the Event by the Operator

The Operator reserves the right to cancel, reschedule or modify any Event for objective reasons (force majeure, legal restrictions, insufficient number of participants, unavailability of the venue or of key speakers).

In case of definitive cancellation of the Event through the Operator's fault: full refund of the Ticket price within 14 business days.

In case of rescheduling: the Ticket remains valid for the rescheduled date. If the Buyer cannot attend on the rescheduled date, they may request a refund within 5 days of the new date being communicated.

11. Force majeure

The Operator is not liable for the non-performance or defective performance of the obligations arising from these Terms and Conditions in the event of force majeure situations, including: pandemics, epidemics, natural disasters, wars, government restrictions, general strikes, unavailability of utility or internet services.

Force majeure suspends the Operator's obligations for its duration. The Operator will notify Buyers as soon as possible and will offer the alternative of rescheduling or a refund.

12. Intellectual property rights

All Platform content (texts, images, logos, graphic materials, concepts, software) is the exclusive property of the Operator or its licensors and is protected by copyright and trademark laws.

Reproduction, distribution, modification or commercial use of any content without the Operator's prior written consent is prohibited.

13. Participants' image rights

By purchasing the Ticket, the Participant consents to the Operator photographing and recording audio-video footage of the Event, including the participants' image, for promotion, archiving, marketing and the production of educational materials.

The resulting materials may be used for an unlimited period, in Romania and outside Romania, on any media support. The Participant acquires no financial rights in exchange for the use of their image.

If you do not wish your image to be used, please notify the Operator in writing at least 5 days before the Event.

14. Conduct at the Event

The Participant undertakes to comply with the internal rules of the venue and the Event, not to disrupt its proceedings and to show respect towards the other participants, speakers and organizers.

The Operator may remove any participant who engages in inappropriate behaviour (aggression, aggressive recruiting, harassment, discrimination) without any obligation to refund the value of the Ticket.

15. Limitation of liability

The Events organized by the Operator are educational and informative in nature. The Operator does not guarantee that the information presented will lead to specific financial results and is not liable for the commercial decisions made by Participants based on the information presented.

The Operator's total liability towards the Buyer may not exceed the value of the purchased Ticket.

16. Applicable law and disputes

These Terms and Conditions are governed by Romanian law in force. Any dispute shall be resolved amicably. If negotiations fail, jurisdiction lies with the courts at the Operator's registered office.

Consumers may also resort to alternative dispute resolution through the European ODR platform (online dispute resolution): https://ec.europa.eu/consumers/odr or through ANPC – the Romanian National Authority for Consumer Protection.

17. Contact

For any questions regarding these Terms and Conditions, you can contact us at: contact@delaideelasucces.ro