Refund, Cancellation and Reimbursement Policy

1. General principles

This Policy describes the conditions and procedures for cancelling Ticket orders for the Events organized by PRT CONCEPT S.R.L. under the "De La Idee La Succes" brand.

Tickets for Events on specific calendar dates are exempt from the general 14-day right of withdrawal provided by GEO No. 34/2014, in accordance with Art. 16(l) of the same act. The Buyer acknowledged and accepted this exception at the time of purchase.

General policy: Purchased Tickets are NOT refundable. The Operator does not grant monetary refunds for any cancellation request initiated by the Buyer, regardless of the reason invoked or the time before the Event date. The only available alternative is transferring the Ticket to another person designated by the Buyer, through a written request submitted to the Operator.

2. Ticket transfer

2.1. General conditions

A Buyer who cannot attend the Event has the right to transfer the purchased Ticket to any other person, at no additional cost, subject to the conditions below.

The transfer is free of charge and may be carried out once per Ticket;
The transfer request may be sent at any time, but no later than 48 hours before the Event's start time;
Transfer requests received after the 48-hour deadline cannot be processed for operational reasons (accreditation, check-in);
Failure to attend the Event without a prior transfer request submitted on time does not entitle the Buyer to any compensation or to a subsequent transfer.

2.2. Transfer procedure — step by step

Send the transfer request to contact@delaideelasucces.ro with the subject: "Ticket transfer request — [Order Number]";
Include in the body of the email: the full name and email address of the new beneficiary; your full name and order number;
The Operator will confirm receipt of the request within 1 business day;
The Operator will cancel the original Ticket and issue a new electronic Ticket with the new beneficiary's details;
The new Ticket will be sent to the new beneficiary's email at least 24 hours before the Event (if the request was received in good time).

2.3. Responsibilities after transfer

Once the transfer is carried out, the original Buyer loses the right to attend. The new beneficiary takes over all the rights and obligations associated with the Ticket, including acceptance of these Terms and Conditions and of the Privacy Policy.

3. Situations in which transfer is not possible

The transfer request was sent less than 48 hours before the Event;
The Ticket has already been used (scanned at entry);
The Participant was removed from the Event due to inappropriate behaviour;
The Ticket was purchased as part of a special package expressly marked as non-transferable;
The Buyer cannot be identified as the holder of the original order.

4. Cancellation of the Event by the Operator

4.1. Definitive cancellation through the Operator's fault

If the Operator definitively cancels an Event for reasons that are exclusively its responsibility (other than force majeure), Buyers will be notified by email and will receive a full (100%) refund of the Ticket value within 14 business days. This is the only situation in which a monetary refund is granted.

4.2. Rescheduling the Event

The Operator may reschedule the date or location of an Event for objective reasons (force majeure, legal restrictions, unavailability of the venue, justified organizational reasons). In this case:

Tickets automatically remain valid for the new date, at no additional cost;
Buyers who cannot attend on the new date may choose, within 5 calendar days of the rescheduling notice, one of the alternatives: (a) transferring the Ticket according to the procedure in point 2.2, or (b) a credit voucher of equal value, valid for 24 months for any Event of the Operator;
Buyers who do not submit any choice within the 5-day deadline are deemed to accept attending on the new date.

4.3. Change of format (conversion to online)

The Operator may convert a physical Event into an online/hybrid format for reasons of force majeure or legal restrictions. Tickets remain valid in the alternative format. Buyers who do not wish to attend online may request, within 5 days of the notice: a Ticket transfer or a credit voucher under the terms above.

5. Force majeure

The Operator is not financially liable for the impossibility of holding an Event caused by force majeure (pandemics, epidemics, state of emergency, government restrictions, natural disasters, earthquakes, armed conflicts, general strikes, fires or other unforeseeable and insurmountable events).

In force majeure situations, the Operator will offer Buyers, without committing to monetary refunds, one of the alternatives:

Transferring the Ticket's validity to the future edition of the same Event;
A credit voucher of equal value, valid for 24 months for any Event of the Operator;
Transferring the Ticket to another person designated by the Buyer.

6. Exceptions — situations in which no refund is granted

Failure to attend the Event without a prior cancellation or transfer request;
Cancellation requested after the stated deadlines (less than 15 days), with no transfer possible;
Tickets purchased as a special offer, at reduced prices with the express note "non-refundable";
Tickets used partially (attendance at part of a multi-day event programme);
Removal from the Event due to inappropriate behaviour.

7. Contact for transfer requests

All transfer requests are sent solely to: contact@delaideelasucces.ro

Mandatory email subject: "Ticket transfer request — [Order Number]".

Processing hours: Monday–Friday, 10:00–17:00. Requests received outside these hours or at the weekend are processed on the first business day.

Note: The transfer request must be sent at least 48 hours before the Event. Requests received after this deadline cannot be processed.