Ticket Delivery Policy
Tickets are delivered electronically, immediately after payment confirmation, by e-mail and in your account.
1. General
This Delivery Policy describes the methods and timeframes by which PRT CONCEPT S.R.L. delivers the Tickets purchased through the www.delaideelasucces.ro Platform.
All Tickets sold are electronic tickets (e-tickets). We do not issue physical tickets by post or courier.
2. Ticket types
2.1. Electronic Ticket (E-Ticket)
The Electronic Ticket is the digital document attesting the right to attend the Event. It contains:
- The unique registration code / QR code;
- The participant's name;
- The Event name and date;
- The access type (Standard, VIP, etc.);
- Instructions for use at entry.
3. Delivery of the Electronic Ticket
3.1. Delivery channel
The Electronic Ticket is sent solely to the email address provided by the Buyer at the time of purchase. It is the Buyer's responsibility to provide a valid and accessible email address.
3.2. Delivery timeframe
- Card payment (via NETOPIA): automatic delivery within a maximum of 30 minutes of payment confirmation;
- Bank transfer payment: delivery within a maximum of 24–48 business hours of confirmation that the Operator's account has been credited.
3.3. Checking your email
If you do not receive the Ticket within the stated timeframe:
- Check the Spam / Junk Mail folder;
- Check that the email address entered at order time is correct;
- Contact us at contact@delaideelasucces.ro with the subject: "Ticket not received — [Order No.]".
4. Resending the Ticket
The Buyer may request the Electronic Ticket to be resent by email at any time, by contacting our team at contact@delaideelasucces.ro. The request will be processed within a maximum of 24 business hours.
5. Using the Ticket at the Event
5.1. Check-in
At entry to the Event, the Participant must present the Electronic Ticket (on the phone screen or printed), which will be scanned or verified by the organizing team.
5.2. Single use
Each Ticket is valid only once. The QR/unique code becomes invalid after the first scan. The Operator is not responsible for tickets used by unauthorized persons due to the Buyer's negligence.
5.3. VIP Ticket
VIP Tickets include access to dedicated areas (VIP lounge, private dinner, dedicated networking, etc.), as per the specifications shown at purchase. Access to the VIP area requires presenting the Ticket and/or an identity document.
6. Duplicate or fraudulent tickets
The Operator is not liable for duplicate tickets distributed by the Buyer or for tickets obtained by fraudulent means from third parties. Access to the Event is granted to the first holder who presents a valid Ticket.
7. Lost tickets
If the Ticket is lost, the Buyer may request it to be resent according to the procedure in point 4. The Operator will verify the Buyer's identity based on the account data before resending.
8. Ticket transfer
Tickets may be transferred to another person, with written notice to the Operator at least 48 hours before the Event, to the email address contact@delaideelasucces.ro. The transfer is free of charge and may be carried out once per Ticket.
9. Tax invoice
The tax invoice for the purchase is sent by email within a maximum of 5 business days of the payment date. It will contain all the legal information required under Romanian tax law.
For requests to change the billing details, contact us within a maximum of 24 hours of the purchase.
10. Contact
For any issue regarding Ticket delivery, contact us at: contact@delaideelasucces.ro
Support hours: Monday–Friday, 10:00–17:00.