ANPC and Dispute Resolution
Consumer protection (ANPC) and alternative dispute resolution (ADR) information, per Government Ordinance 38/2015.
1. Consumer protection
PRT CONCEPT S.R.L. respects the consumer rights provided by Romanian and European law. We want any complaint to be resolved quickly and fairly, so the recommended first step is to contact us directly at contact@delaideelasucces.ro.
2. ANPC — the National Authority for Consumer Protection
If an issue cannot be resolved amicably, you may contact the National Authority for Consumer Protection (ANPC), the institution responsible for protecting consumer rights in Romania.
- Website: anpc.ro
3. ADR — Alternative Dispute Resolution
As an alternative to the courts, consumers may use Alternative Dispute Resolution (ADR / "SAL") for disputes with professionals. The ADR procedure is carried out through the authorized structures within the ANPC and offers a simpler, faster way to resolve disputes.
4. How to proceed
- Step 1 — Contact us directly at contact@delaideelasucces.ro; most situations are resolved quickly;
- Step 2 — If we do not reach a solution, you may contact the ANPC or start an ADR procedure;
- Step 3 — As a last resort, you may bring the matter before the competent courts.
5. Contact
For any matter related to your rights as a consumer, write to us at: contact@delaideelasucces.ro. You can find more details in the Terms and Conditions, the Privacy Policy and the Cancellation Policy.